To complete the online warranty claim, you will need the following details

• – Proof of Purchase – Avia Invoice or Receipt Number/ Your Original Purchase Order Sent to us
• – Clients details (End User’s Name, Contact number and Address)
• – Video/Photos of the warranty Issue

These details will assist us in providing the best service possible. Any missing details could result in delays when processing your claims.

Please read our Warranty Terms & Conditions and Return Policy prior to submitting your claim.

Should a warranty claim be made an authorized Avia Bathware agent has attended the location, inspected and is in the opinion that issue was caused due to incorrect or faulty installation or where the products were misused or conditions of the claim are void as per our policy or if the warranty period is expired, Avia Bathware has the right to charge a service fee.

To proceed with a claim, simply complete our online form by clicking Make a Claim below. Once you have submitted the claim, our Customer Service Team will be in contact within 3 business days.